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Customer Satisfaction Survey - Commercial Importers

In a bid to evaluate the service delivery within the Jamaica Customs Agency (JCA), the Agency is currently conducting a Customer Satisfaction Survey targeting Importers, Customs Brokers and other stakeholders of the Agency.  The outcomes of the research will be used as reference in prioritising areas for development within the Agency.  It is in this regard that we kindly seek your contribution to this survey by completing this questionnaire.  

You can be assured that responses obtained from this excercise will be treated with utmost confidentiality and will only be used for the purposes of this research. 


There are 31 questions in this survey.